How to Choose a Reliable Moving Company in Kenya
Selecting the right mover is one of the most important decisions you’ll make while planning a stress-free move. Look beyond price to service, insurance, and reputation.
Check reviews and references
Look for consistent, recent reviews and ask the company for references from local customers. A few recent, detailed reviews are more valuable than a long list of old, generic feedback.
Insurance & liability
Confirm what insurance is offered and whether the mover is willing to itemise liability. Some companies offer basic transit liability while higher tier coverage or replacement value insurance can be purchased separately.
Transparent pricing
Get detailed, itemised quotes and ask specifically about potential additional fees, such as stairs, long-carry charges, packing materials, or waiting time if access is delayed.
Service guarantees and communication
Reliable movers communicate clearly about schedules and provide a single point of contact. Ask about their policy for delays and on-the-day changes, and confirm whether they provide a written contract.
Tip: Visit the mover’s premises if possible, and check vehicle condition and equipment. Trust your instincts—if something feels off during quoting or communication, consider another provider.